Shipping policy

Shipping and Delivery Policy

At The Quetzal Store, we aim to deliver your purchases to you as quickly and efficiently as possible. Please review our shipping and delivery guidelines below:

1. Processing Time

  • Order Processing: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has been shipped.
  • Peak Seasons: During high-volume periods such as holidays, processing times may be slightly longer. We appreciate your understanding and patience during these times.

2. Shipping Rates and Delivery Time

We offer a range of shipping options to suit your needs. Shipping charges for your order will be calculated and displayed at checkout.

Standard Shipping:

  • Delivery Time: Estimated 5-10 business days after processing.
  • Cost: Shipping costs will vary depending on your location and will be calculated during checkout.

3. International Shipping

We currently do not offer worldwide shipping

4. Delivery Tracking

  • Tracking Information: Once your order is shipped, you will receive a confirmation email with your tracking number. You can track your shipment through the provided link or visit our website’s Order Tracking page.
  • Updates: Please allow 24-48 hours for the tracking information to be updated in the system.

5. Delivery Issues

Missed or Delayed Deliveries:

  • If your order has not arrived within the estimated time frame, please contact us at thequetzalstore18@gmail.com with your order number and tracking information. We will help investigate the issue and provide further assistance.

Incorrect Address:

  • Ensure that all shipping information is correct when placing your order. We are not responsible for delays or losses due to incorrect or incomplete addresses. Should an item be returned to us due to an incorrect address, additional shipping charges may apply to reship the item.

Lost or Stolen Packages:

  • The Quetzal Store is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. If your package is lost or stolen, please contact the carrier directly or reach out to us for assistance.

6. Order Changes and Cancellations

If you need to make changes to your shipping address or cancel your order, please contact us immediately at thequetzalstore18@gmail.com. Once your order has been processed or shipped, we may not be able to accommodate changes.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 24 hours of receiving your order. Provide clear images of the damaged item(s), and we will assist you with a replacement or refund. For more information, please refer to our [Cancellation and Refund Policy].